Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings given below:

• "Bayu Senja", "we", "us", "our" — the business operating under the name Bayu Senja, registered in Malaysia, based in Petaling Jaya, Selangor.
• "Programme" — any of the three home assistance and companionship programmes offered by Bayu Senja as described on our website.
• "Client" — the individual or family member who engages a Programme on behalf of an older relative.
• "Service User" — the older relative at whose home the Programme is delivered.
• "Agreement" — these Terms and Conditions together with any written programme scope confirmed between the parties.
• "Website" — the website operated by Bayu Senja at bayusenja.sbs.

2. Acceptance of Terms

By submitting an enquiry form, confirming a programme arrangement verbally or in writing, or making payment for a Programme, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

You must be at least 18 years of age and have the legal capacity to enter into an agreement on behalf of yourself or the family you represent. If you are arranging a Programme on behalf of a Service User, you confirm that you are authorised to do so.

If you do not agree to these terms, please do not engage our Programmes or use our Website.

3. Description of Programmes

Bayu Senja offers three home assistance programmes for older relatives in Petaling Jaya and surrounding areas of Selangor, Malaysia:

• Technology Connection Help: setup and explanation of video calling, messaging, and photo sharing — a one-off programme
• Daytime Companionship Programme: structured daytime companionship visits on agreed weekdays — monthly engagement
• Errand & Appointment Logistics: coordination of grocery runs, parcel collection, and transport — monthly or per-outing basis

All Programmes are delivered within the Petaling Jaya and greater Klang Valley area. Coverage for other locations in Selangor is subject to prior confirmation. Bayu Senja reserves the right to decline a Programme request if the location falls outside our operational area.

Our Programmes consist of general household assistance, companionship, and coordination activities only. We do not provide registered professional services of any kind, including regulated healthcare activities.

4. Client Responsibilities

Clients engaging a Programme agree to the following:

• Provide accurate information during the intake process, including relevant details about the Service User's preferences, household, and any particular circumstances
• Ensure the Service User's home is reasonably accessible and safe for companions to visit
• Communicate schedule changes or cancellations to Bayu Senja with reasonable advance notice (no less than 48 hours except in emergencies)
• Make payments by the agreed date and method
• Treat Bayu Senja companions with courtesy and respect
• Not request companions to undertake activities outside the agreed programme scope without prior arrangement

5. Intellectual Property

All content on the Bayu Senja website — including text, layout, programme descriptions, guides, and visual elements — is owned by or licensed to Bayu Senja. You may not reproduce, distribute, or repurpose our website content or programme materials without written permission. The large-print guides provided as part of the Technology Connection Help programme are for the personal use of the Service User only.

6. Payment Terms

All fees are quoted and payable in Malaysian Ringgit (RM). Current programme fees are:

• Technology Connection Help: RM 590 (one-off)
• Daytime Companionship Programme: RM 1,950 per month
• Errand & Appointment Logistics: RM 4,500 per month

Payment is due prior to the commencement of each monthly programme or, for one-off arrangements, prior to the first visit. Accepted payment methods will be confirmed at the time of booking.

Cancellations: If a Client cancels a monthly Programme with more than 7 days' notice before the commencement date, a full refund will be issued. Cancellations with less than 7 days' notice will be subject to a cancellation fee of one week's equivalent service cost. Mid-month cancellations are pro-rated for unused sessions.

7. Programme Delivery

• Programmes are delivered according to the schedule agreed in writing at intake
• Bayu Senja will endeavour to assign the same named companion for each visit; however, in exceptional circumstances a different companion may be assigned with advance notice to the Client
• Bayu Senja companions will not enter the home if the Service User or a responsible adult is not present
• If a visit is missed due to circumstances within our control, we will arrange a make-up session at no extra charge
• Visits missed due to Client or Service User unavailability without advance notice are not eligible for refund
• Public holidays may affect availability; affected visits will be rescheduled with advance notice

8. Disclaimers

Bayu Senja provides general household companionship, errand coordination, and technology assistance services. We do not make any representation or claim regarding specific personal outcomes for Service Users arising from participation in our Programmes.

Our Programmes are not a substitute for regulated professional services. Clients should seek advice from qualified professionals for matters relating to health, finances, or legal affairs.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, Bayu Senja's total liability arising out of or in connection with a Programme shall not exceed the total fees paid by the Client for that Programme in the preceding three months.

We are not liable for indirect, consequential, or incidental losses. We are not responsible for events beyond our reasonable control, including acts of nature, disruptions to transport, or public health restrictions.

10. Indemnification

The Client agrees to indemnify and hold Bayu Senja harmless from any claims, losses, or liabilities arising from inaccurate information provided during intake, from failure to disclose relevant circumstances about the Service User or household, or from requests to companions that fall outside the agreed programme scope.

11. Termination

Either party may terminate a monthly Programme with 14 days' written notice. Bayu Senja may terminate with immediate effect if a Client or Service User behaves in a manner that is unsafe, abusive, or incompatible with continued service delivery. One-off Programmes (Technology Connection Help) are non-cancellable once a visit date has been confirmed.

On termination, Bayu Senja will issue a pro-rated refund for any unused portion of a prepaid monthly programme, minus any applicable cancellation fee.

12. Dispute Resolution and Governing Law

These Terms are governed by the laws of Malaysia. In the event of a dispute, the parties agree to seek resolution informally in the first instance by contacting [email protected]. If informal resolution is not achieved within 30 days, disputes may be referred to the courts of Malaysia with jurisdiction in Selangor.

13. General Provisions

• Entire agreement: These Terms, together with the written programme scope, constitute the entire agreement between the parties.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it later.
• Assignment: Clients may not assign their rights under this Agreement without our prior written consent.
• Notices: Notices may be sent by email to the addresses confirmed at intake.

14. Changes to These Terms

We may update these Terms from time to time. Updated versions will be published on this page with a revised date. Continued engagement of our Programmes after an update constitutes acceptance of the revised Terms. For material changes, we will notify active Clients by email.

15. Contact